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Sources help you understand where insights originate, making it easy to identify your most valuable feedback channels. [image]

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What are Sources?

Sources are labels that identify how customer feedback entered Stellar:
  • Email - Forwarded customer emails
  • Slack - Messages from team channels
  • Support - Tickets from help desk tools
  • Sales - Feedback from sales conversations
  • Custom - Any source specific to your workflow

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Why Track Sources?

Identify patterns - See which channels surface the most valuable feedback Filter insights - View feedback from specific sources Measure effectiveness - Understand which channels need more attention

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Managing Sources

Navigate to Account → Properties → Sources to:
  • View all existing sources
  • Create custom sources
  • See usage statistics
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Stellar includes common sources by default. Add custom sources that match your specific feedback channels.

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Getting Started

  1. Create an insight manually in Stellar
  2. Set up integrations to automate capture
  3. Use the API for custom workflows
Each source can be selected when creating or editing an insight, helping you build a complete picture of customer feedback across all channels.