Triage

Documentation Index

Fetch the complete documentation index at: https://docs.usestellar.com/llms.txt

Use this file to discover all available pages before exploring further.

Triage is your workflow for processing new insights, ensuring important feedback gets attention while keeping your inbox manageable. [image]

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The Triage Workflow

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1. Start with Inbox

Filter to show only Inbox insights - these need your attention:

• New insights from integrations
• Manually added feedback
• Unprocessed customer input

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2. Process Each Insight

For each insight in your inbox:

• Add tags - Categorize by theme
• Set sentiment - Positive, neutral, or negative
• Link customer - Connect to the person who gave feedback
• Link to features - Connect relevant product areas
• Add comments - Note any context or next steps

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3. Update Status

Move insights through the workflow:

• Keep in Inbox - Needs more information
• Mark as Reviewed - Processed and ready for reference (press R then V)
• Archive - Resolved or outdated (press A then R)

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Quick Triage Tips

Batch similar insights - Process all bug reports together Use keyboard shortcuts - J/K to navigate, R+V to mark reviewed, A+R to archive Set a schedule - Dedicate 30 minutes daily or weekly Filter strategically - Start with negative sentiment in inbox

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Team Triage

Divide and conquer with your team:

• Assign team members to specific tags
• Route insights based on product area
• Share triage duties by day of week

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Triage Metrics

Track your effectiveness:

• Response time - How quickly insights move from inbox
• Processing rate - Insights triaged per week
• Link rate - Percentage connected to features

Ready to stay on top of customer feedback? Start with your inbox and build a sustainable triage rhythm.