Use filters to slice through hundreds of insights and find patterns in customer feedback. Combine multiple filters to get precise results.
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Quick Filtering
Click Filter (or press F) to open the filter panel with these options:
Source
Filter by where feedback originated:
- Email, Slack, Support, Sales
- Any custom sources you’ve created
Sentiment
- Positive - Happy customers
- Neutral - Feature requests
- Negative - Issues and complaints
- No sentiment - Unclassified
Features
- Has linked features - Insights connected to roadmap
- No linked features - Unprocessed feedback
Customers
- Has customer - Linked to a person
- No customer - Anonymous feedback
Select one or multiple tags to filter by theme
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Combining Filters
Filters work together to narrow results:
Example 1: Find urgent bugs
- Sentiment: Negative
- Tags: “bug” and “urgent”
- Status: Inbox
Example 2: Enterprise feature requests
- Tags: “enterprise” and “feature-request”
- Sentiment: Neutral
- Has linked features: No
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Active filters appear as tags above your insights list. Click the X to remove individual filters.
Filter Tips
Start broad - Apply one filter, then add more to refine
Use tags wisely - Good tagging makes filtering powerful
Check regularly - Filter for “Inbox” + “Negative” daily to catch issues
Export results - Copy filtered insights for reports
Ready to organize insights at scale? Learn about triaging → 
