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Create custom sources to track feedback from channels unique to your business - customer calls, conferences, user research sessions, or any other touchpoint. [image]

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Creating a Custom Source

  1. Navigate to Account → Settings
  2. Click Insights → Sources
  3. Click Add Source
  4. Enter source details:
    • Name - Required (e.g., “User Interviews”, “Conference Feedback”)
    • Website URL - Optional (helps display favicon for easy recognition)
  5. Click Create
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Examples of Custom Sources

Research & Testing
  • User Interviews
  • Usability Tests
  • Beta Feedback
  • Focus Groups
Events & Community
  • Conference Talks
  • Webinar Q&A
  • Community Forums
  • Social Media
Internal Channels
  • Customer Success Calls
  • Sales Demos
  • Internal Feedback
  • Executive Reviews
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Adding Website URLs

Include URLs for sources to:
  • Display recognizable favicons
  • Quickly identify sources at a glance
  • Link back to the original platform
Example URLs:
  • https://discord.com for Discord community
  • https://reddit.com for Reddit feedback
  • https://typeform.com for survey responses
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The favicon appears next to the source name throughout Stellar, making it easy to spot feedback from specific channels.

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Using Custom Sources

Once created, your custom sources:
  • Appear in the source dropdown when creating insights
  • Can be used in filters to view feedback by channel
  • Show in reports to analyze channel effectiveness

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Managing Sources

In the Sources settings, you can:
  • Edit source names or URLs
  • View usage - See how many insights use each source
  • Delete unused sources (insights keep the source name)
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Stellar includes common sources like Email, Slack, and Support by default. Custom sources supplement these with your unique channels.

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Best Practices

Be specific - “Customer Calls” is better than “Phone” Stay consistent - Use the same source name across your team Add URLs - Makes sources instantly recognizable Review quarterly - Remove unused sources to keep the list clean Ready to track all your feedback channels? Create custom sources for every way customers share feedback with you.