> ## Documentation Index > Fetch the complete documentation index at: https://docs.usestellar.com/llms.txt > Use this file to discover all available pages before exploring further. # Triage > Efficiently process customer feedback at scale Triage is your workflow for processing new insights, ensuring important feedback gets attention while keeping your inbox manageable. \[image] ## The Triage Workflow ### 1. Start with Inbox Filter to show only **Inbox** insights - these need your attention: * New insights from integrations * Manually added feedback * Unprocessed customer input ### 2. Process Each Insight For each insight in your inbox: * **Add tags** - Categorize by theme * **Set sentiment** - Positive, neutral, or negative * **Link customer** - Connect to the person who gave feedback * **Link to features** - Connect relevant product areas * **Add comments** - Note any context or next steps ### 3. Update Status Move insights through the workflow: * **Keep in Inbox** - Needs more information * **Mark as Reviewed** - Processed and ready for reference (press `R` then `V`) * **Archive** - Resolved or outdated (press `A` then `R`) \[image] ## Quick Triage Tips **Batch similar insights** - Process all bug reports together **Use keyboard shortcuts** - `J/K` to navigate, `R+V` to mark reviewed, `A+R` to archive **Set a schedule** - Dedicate 30 minutes daily or weekly **Filter strategically** - Start with negative sentiment in inbox ## Team Triage Divide and conquer with your team: * Assign team members to specific tags * Route insights based on product area * Share triage duties by day of week \[image] The goal isn't an empty inbox - it's ensuring valuable feedback gets proper attention and context. ## Triage Metrics Track your effectiveness: * **Response time** - How quickly insights move from inbox * **Processing rate** - Insights triaged per week * **Link rate** - Percentage connected to features Ready to stay on top of customer feedback? Start with your inbox and build a sustainable triage rhythm.