> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usestellar.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Centralize customer feedback to build the right features

Insights is your customer feedback repository. Capture feedback from any source, organize it efficiently, and connect it directly to your product roadmap.

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## What are Insights?

Insights are individual pieces of customer feedback - feature requests, bug reports, praise, or pain points. They help you understand what customers really need and make data-driven product decisions.

## Key Benefits

**Never lose feedback** - Every customer comment, request, or complaint gets captured and organized.

**Connect feedback to features** - Link specific parts of insights to features you're building.

**See patterns emerge** - Tags, sentiment, and filtering reveal what matters most to customers.

**Stay aligned** - Everyone on your team sees the same customer feedback in one place.

## How It Works

### 1. Capture Feedback

Collect insights from multiple sources:

* Manual entry by your team
* Email forwards
* Integrations (Intercom, HubSpot, Slack, and more)
* Chrome extension for quick capture
* API for custom sources

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### 2. Triage & Organize

New insights land in your **Inbox** where you can:

* Add tags for categorization
* Set sentiment (positive, neutral, negative)
* Link to customer records
* Connect to relevant features

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### 3. Connect to Features

The magic happens when you link insights to features:

* Select specific text within an insight
* Link that exact quote to a feature
* Build a evidence-based case for what to build next

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## Workflow States

Insights move through three states:

| State        | Purpose                       | Action                      |
| ------------ | ----------------------------- | --------------------------- |
| **Inbox**    | New, unprocessed feedback     | Review and categorize       |
| **Reviewed** | Processed and tagged feedback | Reference when planning     |
| **Archived** | Old or resolved feedback      | Keep for historical context |

## Getting Started

1. **Create your first insight** - Start capturing customer feedback
2. **Set up categories** - Organize with tags that match your workflow
3. **Configure sources** - Track where feedback originates
4. **Link to features** - Connect feedback to your roadmap

<Info>
  Insights are designed to work seamlessly with Features. As you collect feedback, you'll naturally discover what to build next.
</Info>

## Use Cases

* **Product teams** - Prioritize features based on real customer needs
* **Support teams** - Escalate recurring issues and feature requests
* **Sales teams** - Track deal blockers and competitive feedback
* **Success teams** - Document customer wins and expansion opportunities